Field Service Engineer / Technical Support Officer at Powerex

Job Summary

We seek a dedicated Field Service Engineer to provide technical support services for troubleshooting, repair, and maintenance of Automatic Voltage Regulators (AVR), Uninterruptible Power Supplies (UPS), and related electrical equipment. You will ensure adherence to internal quality control standards while delivering excellent service to our clients.

Key Responsibilities

• Participate in daily toolbox meetings to align team objectives and HSE protocols
• Perform assessment and routine inspections on facility generators, AVRs, UPS units, and other electrical infrastructure
• Troubleshoot and repair electrical and power system faults, including replacement of components such as capacitors, boards, and cables
• Conduct field visits to client sites for fault calls and inspections, documenting observations and taking corrective actions
• Ensure safety and proper configuration of electrical installations, including server rooms and office outlets
• Support infrastructure maintenance, such as power outlet installations and gate automation systems
• Communicate technical findings and service needs with internal teams and external clients
• Liaise with HR and administrative departments for official documentation and personal record updates
• Maintain accurate records of repairs, components used, and issues encountered
• Ensure appropriate power systems and solutions design with simplified drawings
• Implement and monitor Service Level Agreements (SLA)

Required Qualifications

• Bachelor's Degree in Electrical Engineering
• Minimum of 5 years of relevant experience
• Willingness to travel

Required Skills

• Proficient in UPS systems troubleshooting and repair
• AVR diagnostics and component replacement
• Electrical and electronic fault detection
• Spares identification and technical part matching
• Workshop repair procedures
• Quality control and assurance testing
• Problem-solving and root cause analysis
• Time management and prioritization