Field Engineer at Cobranet Limited

About the Role

This position offers a great opportunity for career growth in a dynamic field engineering environment. As a Field Engineer, you will be responsible for installing, configuring, troubleshooting, and maintaining ISP services for our customers in Lagos.

Installation and Configuration

• Attend customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity
• Test and verify the performance of installed services to ensure they meet desired speed, reliability, and quality standards
• Educate customers on proper use and maintenance of installed equipment and services

Troubleshooting and Issue Resolution

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions
• Respond to customer complaints and service requests in a timely manner with effective solutions
• Collaborate with internal teams, including coordinators and network operations support, to escalate and resolve complex issues when necessary
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions

Customer Service and Communication

• Interact professionally and courteously with customers, ensuring a positive experience during installation
• Communicate technical information to customers clearly and understandably, addressing questions and concerns
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices
• Collaborate with sales teams and account managers to gather customer feedback and identify upselling or cross-selling opportunities

Quality Assurance and Compliance

• Ensure installations are completed according to company standards, policies, and regulatory requirements
• Perform regular audits and quality checks on installed services