Field Collection Agent (FCA) at Fort Knox Group

About the Role

Fort Knox Group is recruiting a Field Collection Agent to join our team in Lagos, Nigeria. This position involves conducting field-based debt recovery activities while maintaining professional standards and company reputation.

Key Responsibilities

• Conduct door-to-door debt recovery and follow-up visits in assigned areas
• Communicate repayment obligations and negotiate suitable repayment plans with clients
• Maintain accurate and detailed records of all visits, communications, and repayment outcomes
• Verify and assess debtor information (income, address, and asset status)
• Prepare and submit timely field and progress reports
• Collaborate with internal teams to ensure compliance with company and legal standards
• Promote and protect the company's brand image and reputation during all engagements

Educational Requirements

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent (GCE O-Level)
• OND, NCE, or Bachelor's Degree in Finance, Business, or Law is an added advantage

Experience

• 1 – 2 years of experience in debt collection, customer service, or related financial field (preferred)
• Candidates without experience must demonstrate strong learning ability and resilience

Required Skills & Competencies

• Excellent communication and negotiation skills
• Strong emotional intelligence and ability to remain calm under pressure
• Good problem-solving and decision-making abilities
• Proficiency in using smartphones, GPS navigation apps, and basic office tools (Excel, Word)
• Ability to calculate repayment figures and maintain accurate financial records

Personal Attributes

• High integrity and ethical standards with compliance to company and legal guidelines
• Good physical fitness for regular fieldwork
• Familiarity with local areas and community relations
• No criminal record and good credit standing required

Additional Requirements

• Valid Police Clearance Certificate
• Credit Report from an accredited Nigerian credit bureau
• Recent medical examination confirming physical fitness