Female Operations Manager at Fave Consulting

Job Summary

We are seeking a reliable and motivated Operations Manager to join our Beauty Salon in Lagos. The ideal candidate should reside in nearby areas and be ready to take on responsibilities with dedication. You will oversee day-to-day operations, meet financial goals, execute strategic plans including marketing initiatives and staff training, and serve as a liaison between departments. This role requires strong leadership skills to motivate staff, maintain high customer service standards, and exceed guest expectations.

Key Responsibilities

• Oversee day-to-day operations of the Spa and ensure alignment with the company's Vision Statement, Core Values, and Brand Promises
• Maintain high service standards and monitor guest satisfaction through customer feedback and surveys
• Conduct regularly scheduled staff meetings to ensure employees are fully knowledgeable about services, products, programs, and activities
• Assess employee progress continuously, provide training with positive reinforcement, conduct performance evaluations, and manage disciplinary actions fairly and consistently
• Provide excellent customer service and supervise guest requests and feedback responses
• Collaborate with the Spa Director to develop and execute effective marketing, public relations strategies, and business plans
• Manage staff scheduling efficiently to maintain fiscal responsibility and stay within budgetary guidelines
• Provide financial information to the Accountant and Spa Director for accurate reporting of daily sales and financial performance
• Develop and implement strategies to achieve financial goals
• Act as a professional liaison to other revenue centers on property