Facility Officer at Banksome Group of Companies

Job Summary

The Facility Officer is responsible for overseeing the day-to-day operations, maintenance, and management of the company's physical premises. This role encompasses building maintenance and appearance, occupant satisfaction, and vendor/contractor management to optimize operational costs.

Key Responsibilities

• Supervise maintenance work and cleaning operations at the facility
• Inspect building structures and determine repair needs
• Verify completion of agreed work by staff or contractors and follow up on any deficiencies
• Respond appropriately to emergencies and urgent issues
• Maintain general safety and security, monitor access, and preserve the appearance and environment of company facilities
• Initiate and review maintenance plans and specifications to ensure requirements are met
• Supervise renovations and additions
• Provide timely feedback to Head of Facilities regarding performance
• Oversee grounds keeping activities
• Maintain an updated asset register
• Ensure the building meets environmental, health, and safety requirements
• Coordinate and lead teams covering various areas of responsibility, supervising multi-disciplinary staff including maintenance, grounds, and custodial workers
• Assist in procurement and contract management
• Manage lease agreements
• Facilitate training for custodial staff

Performance Indicators

• Overall facility outlook (lighting, security, cleanliness)
• Accurate record keeping of customer complaints and quick turnaround time in responding to resident inquiries
• Wastage reduction and timely feedback to Head of Facilities with prompt repairs and replacements
• Resident retention levels
• Customer service quality and feedback
• Asset maintenance standards
• Cost reduction achievements