Offre fiable
Experience Officer - God Is Good Motors - GIGM, Lagos
God Is Good Motors - GIGM
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
An exciting opportunity has arisen for a motivated professional.
Key Responsibilities:
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking/traveling reschedule request to the concerned unit
- Serve guests by providing service information related to traveling schedule, fare, and payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
- Interested candidates should possess a relevant qualifications with years of work experience.
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