Exhibition & Market Experience Manager at Confidence Microfinance Bank

Role Overview

We are seeking a highly organized, innovative, and people-driven Exhibition & Market Experience Manager to oversee the planning, launch, execution, and growth of exhibitions across key Nigerian cities.

This individual will lead market exhibitions that serve thousands of customers monthly — ensuring seamless coordination of vendors, logistics, branding, consumer experience, and safety across all market activations.

Responsibilities

• Lead end-to-end management of events across multiple cities
• Plan market layout, vendor allocation, logistics flow, branding, and customer experience design
• Manage logistics including venue setup, equipment, transport, storage, and crowd control
• Oversee on-site staff, security teams, cleaners, cash management, POS/QR systems, and product stocking
• Ensure regulatory compliance, safety, hygiene standards, and seamless visitor movement
• Create and manage budgets, event timelines, supplier contracts, and procurement activities
• Collaborate with marketing teams to drive attendance, media exposure, and community engagement
• Track performance and KPIs — footfall, sales volume, customer satisfaction, and vendor feedback
• Execute post-market reporting, feedback cycles, and continuous improvement initiatives
• Develop SOPs and scalable processes for market operations in multiple cities
• Represent the brand and uphold service excellence at all touchpoints

Requirements

• Bachelor's degree in Event Management, Business Administration, Marketing, or related field
• 3–5 years of experience in event/exhibition management, FMCG activation, retail rollout, or market operations managing events with over 20,000 attendees
• Proven experience managing large-scale events or field activations
• Strong vendor and stakeholder management experience
• Excellent project management and logistics planning skills
• Ability to lead field teams, manage budgets, negotiate contracts, and work under pressure
• Creative thinking and problem-solving abilities