End User Support Engineer - Maiduguri

About the Role

This is a full-time, on-site position based in Maiduguri. As an End User Support Engineer, you will provide technical troubleshooting, customer support, and operating systems expertise on a day-to-day basis.

Key Responsibilities

• Deliver troubleshooting and technical support to end users
• Provide customer support and customer service
• Manage operating systems and enterprise environments
• Troubleshoot network printers and related issues
• Perform hands-on support for Windows 11 in enterprise environments
• Manage Microsoft Intune deployments and patching
• Work effectively under pressure and collaborate with team members

Required Qualifications

• BSc in Computer Science, Electrical Engineering, or related field
• 3+ years of experience in IT support and troubleshooting
• ITILv4 Certification
• Hands-on knowledge of Windows 11 in an enterprise environment
• Experience with Microsoft Intune, patching, and network printer troubleshooting
• Experience working in a telecommunications company

Required Skills

• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a team environment

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certified Professional (MCP) credentials