End User Support Engineer - Kano

Vennote Technologies Limited

Kano, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

Description du poste

## Title: End User Support Engineer

About the Role

This is a full-time, on-site position based in Kano. As an End User Support Engineer, you will provide comprehensive troubleshooting, technical support, and expert guidance on operating systems on a daily basis.

Key Responsibilities

Provide troubleshooting and technical support to end users
Deliver customer support and customer service excellence
Demonstrate expertise in operating systems
Resolve technical issues in a timely and efficient manner
Support Windows 11 in an enterprise environment
Manage Microsoft Intune configurations and deployments
Handle system patching and updates
Troubleshoot and support network printers
Work collaboratively within a team environment

Required Qualifications

BSc in Computer Science, Electrical Engineering, or related field
3+ years of experience in IT support and troubleshooting
ITILv4 Certification
Hands-on knowledge of Windows 11 in an enterprise environment
Experience with Microsoft Intune, patching, and network printer troubleshooting
Experience working in a telecommunications company

Desired Skills and Attributes

Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to work effectively under pressure
Relevant certifications such as CompTIA A+ or Microsoft Certified Professional