EN - General Manager at Accor Hotel

Position Summary

The General Manager is the senior executive responsible for the overall performance and operation of ibis Ikeja. Reporting to the Owner/management, the General Manager leads all hotel departments to deliver guest satisfaction, financial targets, brand standards, and long-term growth. This position offers a great opportunity for career growth.

Key Responsibilities

Strategic Leadership & Business Planning

• Develop and execute the hotel's annual business plan, operating budget, and capital expenditure plan in alignment with Accor/brand goals
• Monitor and control P&L performance, cost management, revenue growth, and financial forecasting
• Set departmental KPIs and ensure accountability across teams

Operational Management

• Oversee day-to-day operations across all departments (Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Finance, HR, etc.)
• Ensure compliance with brand standards, quality control, health, safety, and regulatory requirements
• Maintain high levels of guest satisfaction through service excellence and continuous improvement

Team Leadership & Human Resources

• Recruit, train, coach, and develop department heads and staff
• Foster a high-performance culture anchored in Accor's values and inclusive practices
• Conduct regular staff meetings, performance reviews, and learning & development plans

Commercial & Marketing

• Collaborate with Sales & Marketing to drive room occupancy, revenue per available room (RevPAR), ancillary revenues, and yield management strategies
• Build relationships with corporate clients, local businesses, community partners, and key stakeholders
• Monitor competitor activity and market trends to adapt strategy

Guest Experience & Quality

• Be visible in guest interactions, manage service recovery, and promote a "guest-first" culture
• Ensure brand standards, service quality audits, and guest feedback are tracked and acted upon