E-commerce Manager at Oraimo Smart Accessories

Position Overview

The E-Commerce Manager will be responsible for driving the growth, efficiency, and customer satisfaction of Oraimo's Nigeria Online Shop. The ideal candidate will oversee and coordinate customer service, warehouse, and delivery operations, ensuring seamless end-to-end order management and customer experience.

This role requires a strategic yet hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about innovation, operational excellence, and customer satisfaction.

Key Responsibilities

E-Commerce Operations Management

• Oversee daily operations of Oraimo's official online store in Nigeria
• Ensure smooth order processing from purchase to delivery
• Collaborate with marketing, IT, and logistics teams to optimize store performance and customer experience
• Monitor key performance metrics including sales, conversion rate, stock turnover, and fulfillment rate
• Develop and execute operational strategies to increase efficiency and reduce cost per order

Customer Service Operations

• Lead and mentor the customer service team to provide world-class support
• Ensure all customer complaints, inquiries, and feedback are handled promptly and professionally
• Implement systems to improve response time, communication quality, and client satisfaction
• Analyze customer feedback data to identify trends and recommend solutions

Warehouse & Inventory Management

• Manage warehouse operations to ensure accurate stock control, timely restocking, and minimal product loss
• Coordinate with the supply chain team to maintain adequate inventory levels
• Oversee order fulfillment accuracy and packaging standards
• Enforce warehouse policies, safety standards, and efficiency improvements

Delivery & Logistics Operations

• Supervise third-party logistics partners and in-house delivery systems
• Monitor delivery timelines and address issues