Offre fiable

Customer Support (Technical)

Zeedlabs System Limited

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

A top employer is now accepting applications for this role. Key Responsibilities:
  • Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution.
  • Troubleshoot technical issues and escalate complex cases to the tech team.
  • Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently.
  • Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications.
  • Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards.
  • Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service.
  • Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.
Requirements: & Skills
  • HND/B.Sc qualification required
  • 2–3 years’ experience in technical customer support, or fintech support
  • Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets.
  • Excellent communication skills and strong analytical.
  • Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams.
Salary N100,000 per month.

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