Customer Support Operations Officer (NYSC) at Motoring Nigeria Limited

About the Role

A dynamic team is expanding and looking for the right talent. You will be directly responsible for the day-to-day coordination and execution of customer support operations, ensuring seamless dealership services and vehicle transport logistics. You must have a genuine interest in and/or knowledge of cars.

Key Responsibilities

• Customer Communication: Serve as a primary point of contact, receiving incoming customer calls and emails. Utilize video messages to provide updates.
• Request Processing: Professionally treat and log customer requests for vehicle sales inquiries and transport bookings.
• Transport Updates: Proactively update customers on the status and location of their vehicles during the transport process using information provided by drivers.
• Vehicle Handover: Facilitate the smooth and professional handover of vehicles to customers upon delivery or sale, ensuring all paperwork is complete.
• Customer Engagement & Content: Create video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
• Contractor Liaison: Communicate with trucking contractors and mechanics on behalf of customers to resolve service-related inquiries or issues.
• Operations Support: Partner closely with the operations team to ensure customer commitments are met, providing real-time customer feedback and managing communication to uphold service quality and timelines.

Requirements

• Relevant qualifications in customer service, operations, or related field
• Genuine interest in and/or knowledge of cars