Customer Success & Compliance Executive

About the Role

RusselSmith Group seeks a Customer Success & Compliance Executive to serve as a strategic liaison between the organisation and its clients. This dual-focused role requires a professional who can drive customer satisfaction, retention, and growth while simultaneously monitoring and managing the company's compliance obligations across multiple jurisdictions and industry standards.

Essential Duties and Responsibilities

• Professionally administer all incoming and outgoing calls; direct calls appropriately, take accurate messages, and maintain call logs
• Serve as the first point of contact and customer-centric personnel for the company, ensuring a positive first impression at all times
• Provide callers and visitors with accurate information on company address, directions, contact details, website, and general enquiries
• Respond promptly to all website and social media enquiries, escalating where necessary
• Greet and receive guests in a professional, friendly, and hospitable manner, and direct them to appropriate offices and personnel
• Ensure the reception area is consistently tidy, presentable, and hospitable
• Monitor and track statutory and regulatory requirements applicable to RusselSmith's operations across all jurisdictions
• Maintain and manage comprehensive compliance calendars

Required Qualifications

Education

• Bachelor's degree in Business Administration, Compliance, or related field

Experience

• Minimum of 2–5 years of relevant experience in customer service, customer success, front desk operations, account management, and/or compliance roles
• Experience in oil & gas, energy, engineering, or industrial services is an added advantage

Technical & Professional Skills

• Strong understanding of regulatory frameworks in Nigeria's oil and gas/energy sector
• Excellent communication and enunciation skills