Offre fiable

Customer Success Associate

mDoc Healthcare

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 4 semaines

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Description du poste

A top employer is now accepting applications for this role. Job Requirements & Qualifications:
  • Bachelor’s degree in Public Health, Health Sciences, Business, or a related field
  • Minimum of 5 years’ experience in customer success, customer support, or other client-facing roles, preferably in health tech, digital services, or social impact organisations
  • Strong experience with call centre operations, CRM/ticketing systems, SLA management, and customer success metrics (e.g., NPS, CSAT, CES)
  • Proven ability to manage customer relationships, drive engagement, and improve retention
  • Excellent communication and interpersonal skills; fluency in English required (Hausa is a plus)
  • Empathy-driven approach and strong problem-solving skills
  • Comfortable using digital tools, communication platforms, and basic data dashboards
  • Highly organized and able to manage multiple priorities in a fast-paced environment
  • Experience in chronic disease management, behavior change programs, or startup environments is an advantage

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