Customer Service Representative / HIM at Lily Hospitals Limited

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate information regarding products/services and company policies
• Handle and resolve customer complaints in a calm and empathetic manner
• Maintain a positive, empathetic, and professional attitude toward customers
• Collaborate with other team members to ensure a seamless customer experience

Requirements

• Minimum OND (Ordinary National Diploma) in Health Information Management
• 1–3 years of proven experience in health information management and customer service in a healthcare setting
• Strong communication, interpersonal, and problem-solving skills
• Knowledge of medical terminology and patient privacy laws
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Must reside in Port Harcourt or its environs

Benefits

• Competitive salary based on experience
• Health insurance and other benefits package
• Opportunities for career growth and professional development
• Supportive and collaborative work environment