Customer Service Representative at Speedaf Nigeria Limited
Speedaf Nigeria Limited
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
A dynamic team is expanding and looking for the right talent.
Key Responsibilities
- Ensuring that customers are satisfied with products or services by handling complaints and inquiries.
- Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
- Determining the quickest, most effective way to answer customers’ questions.
- Escalating queries and concerns, when necessary.
- Manage large volume of incoming phone calls.
- Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
- Must follow up on customers’ issues to ensure a satisfied resolution.
- Follow the team’s communication procedures, guidelines and policies.
- Build sustainable relationships and trust with customers’ accounts through open and interactive communication.
- Must have at least NCE or OND.
- Strong interpersonal and communication skills.
- Ability to multi task, prioritize and manage time effectively.
- Customer orientation and ability to adapt/ respond to different kinds of characters
- Must possess excellent listening skills.
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