Customer Service Representative at Owens and Xley

About the Role

Our client is seeking a Customer Service Representative to join their team. The ideal candidate will play a vital role in ensuring customers receive exceptional service and satisfaction throughout their shopping experience.

Key Responsibilities

Customer Interaction & Service

• Greet customers warmly and offer assistance promptly
• Listen carefully to customer requests and provide knowledgeable advice
• Upsell and suggest product alternatives
• Handle complaints or returns professionally and resolve issues quickly
• Take special or bulk orders accurately and ensure proper follow-up

Product Preparation & Presentation

• Communicate customer orders clearly to the production team
• Ensure products are weighed, priced, packaged, and labelled accurately before delivery
• Maintain attractive product displays and ensure counters are well-stocked

Sales & Transactions

• Operate the cash register/POS system efficiently
• Process payments (cash, card, etc.) accurately and issue receipts
• Follow up on outstanding customer payments regularly
• Handle customer orders and invoices for catering or wholesale clients

Teamwork & Shop Operations

• Communicate effectively with colleagues (butchers, cashiers, delivery personnel)
• Monitor customer orders and report shortages or unavailable items
• Support daily opening and closing duties, including cleaning and cash balancing
• Participate in store promotions or seasonal campaigns

Requirements

• OND/HND/B.Sc. in any related field
• 2–3 years of proven experience in customer service, preferably in a food retail environment
• Excellent communication and interpersonal skills
• Strong attention to detail and a proactive attitude
• Ability to multitask and work effectively in a fast-paced environment