Customer Service Representative at Lorache Consulting Limited

About the Role

We are hiring a Customer Service Representative to manage customer queries and complaints across multiple communication channels. This position offers a great opportunity for career growth in a dynamic customer service environment.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries through various communication channels
• Acknowledge and resolve customer complaints effectively
• Demonstrate comprehensive product knowledge to answer customer questions accurately
• Process orders, forms, applications, and customer requests
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Provide feedback on the efficiency of the customer service process

Required Qualifications

• General Education Degree or equivalent
• 2–4 years of experience in customer support
• Ability to remain calm and professional when customers are stressed or upset
• Comfortable and proficient using computers

Location

Lagos, Nigeria