Customer Service Representative at Jules Construction

About the Role

We are expanding our dynamic team and seeking a Customer Service Representative (CSR) to join our organization. In this role, you will act as a liaison between our company and customers, providing product and service information, answering inquiries, and resolving issues with accuracy and efficiency.

What We're Looking For

The ideal candidate is genuinely excited about helping customers. You are patient, empathetic, and an excellent communicator who loves engaging with people and understands the value of strong communication skills. You can put yourself in customers' shoes, advocate for their needs when necessary, and naturally approach problem-solving with confidence and thoroughness.

Key Responsibilities

• Act as a liaison to provide product and service information
• Answer customer questions and resolve emerging problems efficiently and accurately
• Gather valuable customer feedback
• Troubleshoot and investigate issues to resolve customer complaints
• Maintain strong phone contact handling and active listening skills
• Manage multiple tasks, prioritize effectively, and work within time constraints

Required Qualifications

• OND, NCE, HND, or Bachelor's Degree
• 2–5 years of proven customer support or Client Service Representative experience
• Track record of meeting or exceeding quotas
• Strong phone contact handling and active listening skills
• Familiarity with CRM systems and practices
• Customer-oriented mindset with ability to adapt to different personality types
• Excellent communication and presentation skills
• Strong multitasking, prioritization, and time management abilities

Location

Lagos, Nigeria