Customer Service Representative at Brint School

About the Role

Brint Online School, a leading provider of innovative online learning solutions, is seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you'll be the friendly voice supporting parents, students, and tutors, ensuring smooth operations and positive experiences.

Key Responsibilities

• Respond promptly to inquiries via email, phone, chat, and social media
• Resolve customer complaints related to course access, payments, and scheduling
• Maintain accurate records of interactions in the CRM system
• Collaborate with tutors and operations teams to escalate and follow up on issues

Requirements

• HND or Bachelor's degree in any relevant field (customer service certification is a plus)
• Minimum of 2 years of customer service experience
• Excellent communication skills in English (written and verbal)
• Proficiency in Google Workspace, Microsoft Office, and CRM tools
• Strong problem-solving skills and ability to multitask in a fast-paced environment

What We Offer

• Competitive salary of NGN 110,000 monthly (based on experience)
• Remote work flexibility
• Opportunities for professional growth in the edtech space
• Supportive team environment focused on work-life balance