Customer Service Representative

Position Overview

The Customer Service Representative is responsible for managing customer inquiries, resolving complaints, and providing accurate information about the company's products and services. This role focuses on ensuring customer satisfaction, building strong customer relationships, and supporting business growth through excellent service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Handle and resolve customer complaints in a timely and professional manner
• Provide accurate information about products, services, pricing, and policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex issues to the appropriate department when necessary
• Process orders, returns, refunds, or service requests where applicable
• Maintain a positive, helpful, and professional attitude at all times
• Support sales, operations, or logistics teams as required
• Meet customer service performance targets and service standards

Requirements & Qualifications

• National service corps experience (NYSC corper) preferred
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work under pressure and handle difficult customers
• Basic computer skills (MS Word, Excel, email, CRM tools)
• Good organizational and time management skills

Skills & Competencies

• Customer-focused mindset
• Patience and empathy
• Attention to detail
• Teamwork and collaboration
• Conflict resolution
• Time management