Customer Service Officer (Lagos)

Position Overview

Nelson Courier seeks a dedicated Customer Service Officer to provide excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction. The role involves effective communication with customers and maintaining a positive company image at all times.

Key Responsibilities

• Attend to customer inquiries in person, by phone, email, or online platforms
• Provide accurate information about company products and services
• Resolve customer complaints professionally and promptly
• Record and update customer information in company systems
• Follow up with customers to ensure issues are resolved
• Maintain a high level of customer satisfaction and loyalty
• Handle orders, returns, and customer requests
• Escalate complex issues to the appropriate department
• Maintain proper documentation of customer interactions

Required Qualifications

• Minimum of an OND, HND, or Bachelor's degree
• Proven experience in customer service or a related role is an advantage
• Good verbal and written communication skills
• Ability to remain calm and professional under pressure
• Basic computer knowledge (email, CRM systems, MS Office)

Availability

Ready to start work immediately.