Customer Service Officer at Uncle Stan's Foods

Position Overview

This position offers a great opportunity for career growth in a dynamic customer service environment.

Location

Lekki-Osapa, Lagos, Nigeria

Key Responsibilities

• Provide exceptional customer service through phone, email, and online channels
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible
• Follow established protocols and procedures for handling customer interactions
• Accurately document customer interactions and maintain detailed records
• Identify and escalate complex issues or complaints to the appropriate team
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue
• Contribute to positive customer reviews and brand reputation
• Proactively seek feedback from customers to identify areas for improvement
• Stay up-to-date on company policies, products, and services
• Adapt to changing customer needs and situations with a positive and professional attitude
• Work effectively within a team environment to achieve customer service goals
• Maintain a positive and professional demeanor even in challenging situations
• Participate in ongoing training and development to enhance customer service skills
• Contribute to a positive and supportive work environment for colleagues

Requirements

• OND qualification
• 2–3 years of work experience