Customer Service Officer at UHY Professional Services

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Service Officer.

Key Responsibilities

• Provide customer support and resolve complaints effectively
• Manage and build strong client relationships
• Monitor service quality standards
• Maintain accurate records and prepare reports
• Onboard new clients and provide ongoing support
• Manage multiple communication channels
• Develop strategies for customer retention
• Conduct market research and analysis
• Promote brand awareness and values
• Support digital marketing initiatives

Requirements

• Relevant qualifications in a related field
• Minimum 1 year of professional experience

Location

Lagos, Nigeria