Customer Service Officer at The Startup Place Limited

Job Summary

We are seeking a savvy and motivated Customer Service Officer to join our team. This critical role focuses on improving customer acquisition, engagement, and conversion across digital channels.

Key Responsibilities

• Develop and implement digital strategies
• Oversee online communications, social media, and sales platforms
• Create and manage campaigns to improve brand awareness and growth
• Analyze customer feedback and develop retention techniques
• Provide excellent customer service and support
• Identify upselling and cross-selling opportunities

Requirements

• Proven experience in digital marketing
• Solid understanding of SEO, PPC, email marketing, and customer journeys
• Strategic thinking with a branding focus
• Excellent communication and problem-solving skills
• Strong organizational and multitasking abilities

Platforms

• Instagram
• TikTok
• Twitter
• LinkedIn
• WhatsApp
• Website