Customer Service Officer at Newchip Technologies

About the Role

An exciting opportunity has arisen for a motivated professional to join our team in a customer service role.

Key Responsibilities

• Answer questions and provide information about products, services, or policies promptly and accurately
• Help customers solve problems or complaints in a calm and efficient manner to ensure satisfaction
• Assist customers with orders, returns, refunds, or technical issues as needed
• Keep detailed records of customer interactions, transactions, and feedback for future reference
• Use friendly and professional language to ensure customers feel heard and valued
• Work with other departments to address customer needs and improve overall service quality
• Stay updated on product knowledge, company policies, and best practices to provide accurate assistance

Preferred Qualifications

• Knowledge of social media management is an added advantage