Customer Service Officer at Lonadek

About the Role

We invite applications from suitably qualified candidates for the position of Customer Service Officer at our Lagos office.

Key Responsibilities

• Greet and welcome clients and visitors, providing a warm and professional welcome to ensure a positive first impression of the company
• Manage the front desk by answering phone calls, responding to emails, and handling correspondence in a timely and professional manner
• Respond to customer inquiries, resolve issues, and escalate complex matters to relevant teams
• Accurately maintain records and databases, ensuring data integrity and confidentiality
• Perform administrative tasks including scheduling appointments, managing calendars, and preparing documents

Requirements

• Minimum of 2 years of proven experience as a Receptionist or in a similar customer service role
• Excellent communication, interpersonal, and customer service skills