Customer Service Officer at Crescent MFB

Job Summary

The Customer Service Officer (CSO) will enhance customer experience by managing inquiries, complaints, and account-related requests. This position offers a great opportunity for career growth through frontline engagement and coordination with multiple departments.

Key Responsibilities

• Open new accounts and guide customers through required documentation
• Resolve inquiries and complaints promptly and professionally
• Manage customer identity updates, BVN issues, and card requests
• Promote bank products and educate customers on digital channels
• Maintain accurate service logs and escalate unresolved issues

Requirements

• HND / BSc Degree in any related field
• 1 - 3 years experience in customer-facing roles (banking experience preferred)
• Good knowledge of banking operations and services

Required Skills

• Strong communication and interpersonal skills
• Problem-solving ability
• Customer-centric mindset
• Ability to multitask