Offre fiable
Customer Service Officer
Elan Orris Real Estate Investment Ltd
Lagos, Nigeria
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
We are looking for a qualified candidate to fill this position.
Key Responsibilities:
- Maintain up to date record of clients with outstanding payment for recovery purpose.
- Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
- Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
- Ensure terms and conditions of the receivables’ balances are communicated to the customers
- Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises.
- Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
- Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation.
- Collaborate with appropriate units on issues of customer account reconciliation.
- Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables.
- Liaise with appropriate units to resolve customer issues for recovery purpose.
- Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process.
- Ensure clients get complimentary messages on each payment made.
- Capture feedback from customer to drive continuous improvement in service deliver.
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