Customer Service Intern

Dews and Petals Limited

Abuja, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

This position offers a great opportunity for career growth. Key Responsibilities:
  • Answering Calls: Responding to incoming customer inquiries and addressing their concerns professionally.
  • Providing Information: Offering accurate details about our services, pricing, and company policies.
  • Issue Resolution: Identifying customer problems and providing timely and effective solutions.
  • Data Entry & Customer Assistance: Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
  • Follow-up: Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
  • Service Improvement: Providing feedback on the efficiency of customer service processes to enhance overall performance.
Requirements:
  • A Bachelor\\\'s Degree (BA/BSc/HND) in a relevant field.
  • 0-1 year of customer service experience.
  • Excellent spoken and written English communication skills.
  • Strong problem-solving abilities and a proactive approach to customer support.
  • Good interpersonal skills with a customer-first mindset.
  • Ability to stay organized and adhere to schedules.
  • Multitasking skills and keen attention to detail.
  • Must be a FEMALE and a serving Corp Member 
  • Must reside around Gwarimpa and its environs

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