Customer Service Executive at PWAN Stars

About the Role

We invite applications from suitably qualified candidates for the position of Customer Service Executive.

Key Responsibilities

• Manage large volumes of incoming phone calls
• Generate sales leads and identify new business opportunities
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using appropriate methods and tools
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within established timeframes, and follow up to ensure resolution
• Keep detailed records of customer interactions, process customer accounts, and maintain organized documentation
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers

Required Qualifications

• B.Sc or HND from a recognized institution
• Minimum of 2 years of relevant experience
• Outstanding phone and email etiquette
• Exceptional communication skills
• Strong ability to handle complaints calmly and in a timely manner
• Team player mentality
• High proficiency in MS Office Suite (advantageous)