Offre fiable

Customer Service Executive

Ascentech Services Limited

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
  • The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.
Key Responsibilities:
  • Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
  • Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
  • Prepare and present weekly sales reports comparing actual sales against projected targets.
  • Generate quotations and invoices for customer orders in a timely and accurate manner.
  • Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
  • Build and nurture strong relationships with customers to enhance satisfaction and retention.
  • Support the Customer Service Manager in daily operations and administrative tasks as required.
Requirements: and Qualifications
  • Bachelor’s Degree in any relevant field.
  • Minimum of 2 years’ experience in a customer service or client-facing role.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

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