Customer Satisfaction Representative (Sales of Frozen Chicken)

About the Role

An exciting opportunity has arisen for a motivated professional to drive the sales of frozen chicken and table eggs to wholesalers, retailers, restaurants, hotels, and market distributors within the assigned city. This role requires knowledge of cold-chain sales, strong negotiation skills, and the ability to work under pressure in a fast-paced FMCG environment.

Key Responsibilities

• Actively prospect for new customers and close sales for frozen chicken and eggs
• Maintain and grow sales with existing customers (retailers, hotels, food vendors, cold room operators)
• Ensure visibility of products in key wet markets and retail outlets
• Achieve daily, weekly, and monthly sales targets
• Work with depot and distribution teams to ensure prompt delivery of customer orders
• Collect and report market intelligence (pricing, competitor activity, customer feedback)
• Reconcile cash or transfer payments and submit accurate sales reports daily
• Educate customers on product handling, storage, and benefits
• Escalate customer complaints or order challenges quickly and ensure follow-up

Key Performance Indicators

• Sales target achievement
• New customers onboarded
• Customer retention rate
• Daily remittance accuracy
• Market coverage efficiency

Requirements

• HND or B.Sc. in Business, Marketing, Agriculture, or related discipline
• At least 2 years of field sales experience, preferably in FMCG or frozen foods
• Familiarity with cold-chain sales (frozen chicken, fish, meat, or ice cream)
• Strong selling, negotiation, and customer relationship skills
• Must reside in Abuja and be willing to move around the city daily
• Ability to meet targets and work with little supervision