Customer Representative at LEAM Consulting Limited

Job Brief

As a Customer Representative, you will be responsible for managing customer queries and complaints while ensuring excellent service delivery. This position offers a great opportunity for career growth.

Job Responsibilities

• Manage incoming phone calls and messages
• Identify and assess customers' needs to achieve satisfaction
• Handle customer complaints and provide appropriate solutions or alternatives within agreed timeframes
• Follow up with customers to ensure resolution of issues

Requirements

• HND/B.Sc in any relevant field
• Minimum of 1 year experience as a customer representative or in a related role
• Experience working in a logistics company
• Strong relationship management skills
• Openness to feedback