Customer Relationship Officer / Front Desk Officer, (NYSC) at Uniccon Group

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Relationship Officer / Front Desk Officer.

Front Desk & Administrative Duties

• Greet and welcome clients, visitors, and partners with warmth and professionalism
• Maintain the front desk area, ensuring it is clean, organized, and visually appealing
• Answer, screen, and route incoming calls to the appropriate departments or personnel
• Manage appointment calendars, schedule client meetings, and assist staff with coordination needs
• Handle incoming and outgoing correspondence, including mail and packages
• Assist with documentation, data entry, filing, and other administrative tasks as necessary
• Maintain accurate visitor logs and ensure adherence to facility access protocols

Customer Relationship Management

• Serve as the primary contact for client inquiries, complaints, and service-related questions
• Build and maintain positive, long-term relationships with clients through consistent, high-quality service
• Provide detailed information about the company's services, products, policies, and processes
• Ensure prompt resolution of customer concerns by coordinating with internal teams
• Follow up with clients to assess satisfaction levels and identify opportunities for service improvement
• Support client onboarding processes to ensure a seamless customer experience
• Maintain a customer feedback system and provide periodic reports to management

Internal Collaboration

• Work closely with operations, sales, HR, and other departments to ensure smooth daily operations
• Escalate urgent issues to relevant teams and track them to resolution
• Contribute to the development of customer service standards and front-desk procedures

Qualifications

• HND/Bachelor's degree in Business Administration, Communications, Customer Service, or a related field
• Proven experience in customer service, customer relationship management, or front desk operations
• Excellent written and verbal communication skills