Customer Relationship Manager at Mercatura Online Technology

Job Summary

We are seeking a transparent and dedicated customer-centric Customer Relationship Manager to build and maintain relationships with our online technology students. You will serve as a key point of contact for prospective and current students, ensuring their success throughout their learning journey with our various tech course training programs.

Key Responsibilities

• Monitor student learning performance and ensure all lessons, assignments, exercises, and projects are completed
• Resolve urgent classroom issues and provide timely support to students
• Serve as the focal point of contact for prospective and current students interested in learning digital tech skills
• Provide ongoing support for registration of new students across all online training programs
• Guide students, particularly those requiring additional support, to upgrade their performance
• Follow up promptly on missed or late lesson and assignment completions
• Develop, build, and sustain strong, trust-based relationships with prospective students and customers
• Address critical customer inquiries, concerns, and issues with clear and effective resolutions through virtual live sessions and real-time responses
• Collaborate with students on projects and tasks requiring teamwork
• Report feedback to management on digital trends, learning schemes, and strategies to improve training participation
• Maintain accurate records of student interactions, registration details, and follow-up actions

Qualifications & Experience

• Bachelor's Degree in Computer Science, or training certification in a tech field or customer service (preferred)
• 1-2 years of experience in customer relationship management from any organization
• Proven experience working remotely from an organization that prioritizes timely completion of tasks
• Strong organizational and communication skills