Customer Relationship Manager at Infytel Communications

About the Role

An exciting opportunity has arisen for a motivated professional to join Infytel Communications in Lagos, Nigeria as a Customer Relationship Manager.

Key Responsibilities

• Manage and optimize CRM system operations
• Drive customer engagement and retention strategies
• Conduct data analysis and generate comprehensive reports
• Coordinate customer support initiatives
• Collaborate with stakeholders across the organization

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field
• 4-5 years of experience in customer relationship management, sales support, or marketing analytics
• Proven experience working with CRM software and analytics tools
• Professional certifications in CRM systems (e.g., Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics) preferred