Customer Experience Officer at Smile360 Dental Specialists

About the Role

We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer. The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.

Key Responsibilities

• Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
• Manage patient appointments, inquiries, and follow-ups promptly and efficiently
• Ensure the waiting area and reception are clean, organized, and presentable
• Assist in maintaining patient records and confidential information
• Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
• Collect feedback from patients to continuously improve our services and patient experience
• Handle payment transactions and insurance claims accurately

Qualifications

• Bachelor's Degree in Business Administration, Hospitality, or related field
• 3-6 years of experience in a customer service role, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office applications
• Knowledge of dental procedures and terminology is a plus

Benefits

• Competitive salary
• Training and professional development opportunities
• Health insurance coverage
• Friendly and supportive work environment
• Opportunity to grow within a reputable dental practice