Customer Experience Officer

MorningStar Ceramics

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

We are seeking an experienced professional for this opening. Position Overview:
  • We are seeking a friendly, proactive, and customer-focused Customer Experience Officer to join our organization.
  • The ideal candidate will be responsible for delivering exceptional service, managing customer interactions, and ensuring a positive experience at every point of contact with the company.
Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries and requests
  • Provide timely, professional, and courteous support across all channels
  • Handle customer complaints and resolve issues effectively
  • Maintain accurate customer records and interaction logs
  • Monitor customer satisfaction and gather feedback for improvement
  • Collaborate with internal teams to enhance service delivery
  • Educate customers on company products and services
  • Follow up with customers to ensure satisfaction and loyalty
  • Uphold the company’s customer service standards and values
Requirements: & Qualifications
  • HND/BSc in Business Administration, Marketing, or related field
  • Proven experience in customer service or customer experience roles
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Customer-oriented mindset with attention to detail
  • Proficiency in Microsoft Office and CRM systems
  • Ability to remain calm and professional under pressure.

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