Offre fiable

Customer Experience Manager

Chateau Royal Real Estate Limited

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Key Responsibilities:
  • Maintain up to date record of clients with outstanding payment for recovery purpose.
  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Schedule regular follow up with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
  • Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans if need arises.
  • Ensure periodic (daily/weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
  • Collaborate with appropriate units on issues of customer account reconciliation.
  • Liaise with appropriate units to resolve customer issues for recovery purpose.
  • Capture feedback from customer to drive continuous improvement in service deliver.
Skills: and Qualifications
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Good team player and pays attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Capable networker with excellent interpersonal, communication, business relationship officer.
  • Background in customer service; industry knowledge (Real Estate) is essential.
  • Analytical thinker with strong conceptual and research skills.
  • Proficient with Microsoft Software.
Behavioral Skills:
  • Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilient, Flexible, adaptable in a dynamic and fast-paced environment.
Personal Qualities:
  • Between age 30-45years Old Strictly.
  • Proximity to living in Obalende, Lekki & Victoria Island Lagos.

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