Offre fiable
Customer Experience Manager
DO.II Designs Limited
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
A dynamic team is expanding and looking for the right talent.
- A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field
- 5 years plus in customer service or experience management, preferably in retail or furniture, 3 years in a supervisory role.
- Strong communication, leadership, and conflict-resolution skills.
- Proficiency in CRM tools and customer feedback systems.
- A keen eye for design trends and an understanding of furniture products is a plus.
- Build and maintain strong client relationships by engaging with key stakeholders and business executives, while leveraging sales data to shape strategic decisions.
- Act as first point of contact for clients with orders in house to provide status updates
- Monitor production lead times and help expedite orders to meet our lead time windows
- Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
- Monitoring customer satisfaction metrics and feedback to identify areas for improvement.
- Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
- General administrative duties and office management in support of the company’s sales and customer satisfaction goals, including some phone overflow
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