Customer Care Representative (Kaduna)

Position Overview

We are seeking a highly motivated and skilled Customer Service Representative to join our dynamic team at Mshel Homes Ltd. The ideal candidate will be responsible for providing exceptional customer service, handling inbound and outbound calls, driving sales, and maintaining strong client relationships. This role requires a blend of customer support expertise, persuasive communication, and sales acumen to ensure customer satisfaction and revenue growth.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
• Resolve customer complaints, provide solutions, and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Educate customers on products and services, and assist with order processing, returns, and refunds
• Conduct outbound calls to potential and existing customers to promote products and services
• Identify customer needs, recommend solutions, and close sales opportunities
• Achieve and exceed monthly and quarterly sales targets
• Follow up on leads and nurture prospects through the sales funnel
• Build and maintain long-term relationships with clients to foster loyalty and repeat business
• Proactively engage clients to understand their needs and offer personalized solutions
• Gather customer feedback and share insights with the marketing and sales teams
• Update CRM systems with customer details, sales activities, and follow-ups
• Prepare and submit sales and customer service reports as required
• Collaborate with cross-functional teams to improve service delivery and sales strategies

Required Skills & Qualifications

• Bachelor's degree in Business, Marketing, or related field (preferred)
• 3+ years of experience in customer service, telesales, or client relations
• Proven track record of meeting and exceeding sales targets
• Excellent verbal and written communication skills