Credit Repossession Manager

Position Overview

The Credit Repossession Manager is responsible for managing and overseeing the repossession of assets linked to delinquent credit accounts. This role ensures compliance with legal and regulatory requirements, minimizes financial losses, manages vendor relationships, and maintains professional customer engagement during the recovery process. The position plays a key role in reducing non-performing assets (NPAs) while protecting the organization's reputation.

This position offers a great opportunity for career growth.

Key Responsibilities

Repossession Strategy & Execution

• Develop and implement repossession strategies aligned with company credit risk policies
• Monitor delinquent loan accounts and initiate repossession actions when necessary
• Ensure timely recovery of secured assets (vehicles, equipment, property, etc.)
• Track repossession performance metrics and recovery rates

Vendor & Field Agent Management

• Appoint, train, and manage repossession agents and third-party vendors
• Monitor field activities to ensure compliance with ethical and legal standards
• Evaluate vendor performance and negotiate service-level agreements (SLAs)

Legal & Compliance Oversight

• Ensure repossession activities comply with applicable laws and regulations
• Coordinate with legal teams on litigation cases and disputed repossessions
• Maintain documentation and audit trails for all repossession activities
• Handle customer complaints related to asset seizure

Risk Management & Reporting

• Analyze portfolio delinquency trends and recommend risk mitigation measures
• Prepare weekly and monthly repossession and recovery reports for senior management
• Maintain data accuracy within credit and collections systems

Customer & Stakeholder Management

• Engage with delinquent customers to negotiate settlements or voluntary surrender of assets
• Work closely with Credit, Collections, Legal, Operations, and Finance teams