Credit Control / Accounts Receivable Supervisor

Position Overview

We are seeking an experienced Credit Control Supervisor to manage a team responsible for recovering unpaid debts and outstanding amounts owed to the organisation. This position handles both commercial collection (business debts) and consumer collection (individual debts). The credit control function plays a vital role in the finance department, ensuring invoices are paid on time and supporting the organisation's financial objectives.

Key Responsibilities

• Manage and supervise a team of Credit Control Officers
• Formulate and implement the company's credit policy to mitigate unnecessary risk
• Review credit applications and credit references to set appropriate credit limits and assess credit worthiness
• Prepare journal entries, credit notes, and assist with month-end closing procedures
• Review and report on aged debtors and outstanding accounts
• Regularly meet and negotiate payment terms with third-party debt collection agencies
• Manage write-offs, bad debt provisions, and establish payment plans
• Support the broader accounts team with receivables management
• Regularly review processes and procedures to reduce debtor days and improve collection efficiency

Required Qualifications and Experience

• Minimum 5 years of experience in credit, receivables, and accounting
• Proven experience with end-to-end credit control and accounts receivable processes
• Working knowledge of credit law
• Staff management and team leadership experience
• Proficiency in accounting and reconciliation practices
• Intermediate computer software skills, including Excel and accounting packages

Required Skills and Attributes

• Strong written and verbal communication skills, particularly during difficult customer negotiations
• Ability to build and maintain relationships with multiple internal and external stakeholders
• Strong multitasking and organisational abilities
• Attention to detail and accuracy in financial record-keeping