Country Operations Coordinator (Critical Health Care) at Ascentech Services Limited

Job Purpose

The Country Operations Coordinator provides strategic and hands-on leadership across all operational centers within Nigeria. The role ensures seamless execution of day-to-day activities, including scheduling, rosters, operational readiness, and real-time coordination, to enhance efficiency, throughput, and patient experience.

This position collaborates closely with the Clinical Quality & Safety Officer (CQSO) to align operations with clinical and safety standards, while supporting operational excellence without authoring clinical policy.

Key Responsibilities

Scheduling, Rosters & Templates

• Design, maintain, and standardize country-wide slot templates, session lengths, and overbooking rules
• Develop and publish daily and weekly rosters, proactively addressing staffing gaps and arranging locum or float coverage

Daily Flow & Execution

• Conduct daily operational readiness checks to ensure smooth start-of-day processes
• Oversee referral boards, waiting lists, and live rescheduling to optimize patient flow

Center Launch & Operational Readiness

• Support the launch of new centers and services, conducting readiness assessments and stabilization activities

Data, Reporting & Communication

• Validate key operational metrics such as utilization rates, on-time starts, cancellations, and no-shows
• Maintain consistency in data definitions and operational reporting across all centers
• Prepare and present comprehensive country operations packs, including SLA and throughput dashboards
• Track and communicate action plans, escalation outcomes, and performance improvement initiatives
• Foster transparent and timely communication between center operations and senior management

Qualifications

Education

• Bachelor's Degree in Business Administration, Health Administration, Operations Management, or related discipline
• Advanced degree or relevant certification (e.g., Lean Six Sigma, PMP, Healthcare Operations) is preferred