Concierge at Domeo Resources International (DRI)

Main Function

The Concierge is responsible for delivering highly personalised services and memorable guest experiences that reflect the hotel's luxury standards. This role manages guest requests, reservations, transportation, local recommendations, and special arrangements while ensuring discretion, professionalism, and exceptional service at all times.

Role Responsibilities

Guest Experience & Personalised Service

• Welcome guests warmly and assist with any inquiries or special requests
• Provide expert recommendations on dining, entertainment, cultural attractions, and local experiences
• Arrange reservations, tickets, guided tours, and bespoke guest itineraries
• Deliver VIP services including personalised greetings, amenities coordination, and discreet handling of high-profile guests

Concierge Services & Coordination

• Handle transportation requests, including airport transfers, luxury car hire, chauffeur services, and taxi bookings
• Assist with luggage storage, parcel handling, and special deliveries
• Maintain updated information on local events, attractions, restaurants, and services

Lobby & Guest Flow Management

• Support overall lobby ambience by maintaining a warm, elegant, and organised front-of-house environment
• Collaborate with the front desk, bell team, and security to ensure smooth guest flow and safety
• Proactively approach guests to offer assistance and elevate service touches

Administrative & Communication Duties

• Maintain accurate records of guest requests, bookings, and concierge logs
• Update guest profiles in the PMS with preferences and service notes
• Communicate relevant information to departments involved in guest arrangements

Guest Relationship Management

• Build rapport and long-term relationships with returning guests
• Anticipate needs by understanding guest preferences and travel patterns
• Follow up on requests to ensure guest satisfaction