Client Support Executive at Emerging Homeland Development Company Limited

About the Role

A reputable organization seeks a dedicated individual to serve as the first point of contact for clients. The Client Support Executive will provide comprehensive support, resolve issues efficiently, and ensure a smooth customer experience.

Key Responsibilities

• Manage client communication across calls, emails, and messages
• Proactively resolve inquiries, complaints, and service issues
• Maintain client records and ensure proper documentation
• Work closely with operations, marketing, and legal teams to ensure service delivery
• Follow up with clients to ensure satisfaction and encourage repeat engagement
• Provide feedback and insights to improve customer experience

Requirements

• Bachelor's degree in any related field
• 3 years of customer service or client support experience
• Excellent communication, problem-solving, and interpersonal skills
• Tech-savvy and detail-oriented with a proactive mindset

Location

Lagos, Nigeria