Client Service Representative at Zhongxin Network Technology Company Limited

Zhongxin Network Technology Company Limited

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An exciting opportunity has arisen for a motivated professional. Job Summary
  • We are looking for an experienced and dedicated Client Service Representative to join our dynamic team.
  • The ideal candidate will be responsible for managing customer interactions through phone, email, and online platforms, ensuring the highest level of service.
Responsibilities Customer Support:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints and issues with patience, empathy, and understanding.
  • Provide product/service information and troubleshooting guidance to customers.
  • Maintain detailed records of customer interactions and issues.
Telesales:
  • Conduct outbound calls to potential and existing customers, promoting products/services to generate sales leads.
  • Identify customer needs and offer suitable product solutions to meet their requirements.
  • Follow up with customers to ensure satisfaction and identify potential opportunities for upselling or cross-selling.
Customer Relationship Management:
  • Build and maintain strong relationships with customers to enhance customer loyalty and satisfaction.
  • Proactively identify opportunities for improving the customer experience and contribute to continuous improvement initiatives.
Administrative and Reporting Duties:
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Generate and analyze reports on customer interactions, sales performance, and customer satisfaction to track progress and performance.
  • Collaborate with other departments (sales, operations, etc.) to ensure customer issues are resolved efficiently.
Product Knowledge:
  • Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
  • Continuously improve knowledge of industry trends and customer service best practices.
Requirements
  • Bachelor’s degree required
  • 2 - 3 years of experience in customer service, with a focus on phone and email communication and telesales.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Ability to handle challenging customer situations with tact and professionalism.
  • Sales-oriented with the ability to effectively promote products and close sales.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficient in using email platforms, and customer service tools.
  • Ability to manage multiple cu...

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