Client Service Manager (HMO) at Mediplan Healthcare

Role Summary

Mediplan Healthcare seeks a dedicated Client Service Manager to manage corporate clients and enrollees, ensuring quality service delivery, resolving complaints, and maintaining strong relationships with clients and healthcare providers.

Key Responsibilities

• Serve as the primary contact point for corporate clients and enrollees
• Handle onboarding and ongoing enrollee support
• Resolve service issues and escalated complaints promptly
• Liaise with healthcare providers to ensure quality service delivery
• Conduct client visits and service reviews
• Develop and present health enlightenment and health talk proposals
• Prepare weekly and monthly service reports
• Educate clients on HMO plans and processes
• Coordinate with internal teams to ensure seamless service delivery

Requirements

• Bachelor's degree in a relevant field
• 2–4 years of experience in client service within an HMO environment
• Strong communication and relationship-building skills
• Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
• Excellent problem-solving ability and customer-centric mindset
• Ability to manage multiple accounts simultaneously

Location

Lagos, Nigeria